Privacy Policy

1. Introduction

Floor Cleaner Fred ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information about you in various ways when you use our carpet and floor cleaning services:

Personal Information You Provide

• Contact Information: Name, email address, phone number, and physical address when you request a quote, book a service, or contact us
• Service Request Information: Details about your cleaning needs, property type, preferred service dates, and special instructions
• Payment Information: Billing address and payment details when you purchase our services
• Communication Records: Information from phone calls, emails, chat messages, and other communications with our team

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, and other actions on our website
• Location Information: General geographic location to verify service availability in the San Diego area

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website, helping us improve our services
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

4. Third-Party Services

We work with trusted third-party service providers to deliver and improve our services:

• Booking System: We use HouseCall Pro for online appointment scheduling. Information you provide during booking is subject to their privacy policy
• Chat Widget: Our website may include live chat functionality to assist with customer inquiries
• Google Analytics: For website traffic analysis and performance monitoring
• Payment Processors: Secure third-party payment processors handle all payment transactions
• Email Services: For sending service confirmations, reminders, and marketing communications

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

5. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule, perform, and manage your carpet and floor cleaning services
• Communication: To respond to inquiries, send appointment reminders, service updates, and follow-up messages
• Quality Improvement: To improve our services, website functionality, and customer experience
• Marketing: To send promotional offers, newsletters, and information about new services (with your consent)
• Billing: To process payments and maintain accurate financial records
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Fraud Prevention: To protect against fraudulent activities and ensure the safety of our customers and employees

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection and privacy practices
• Secure storage systems with backup and recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist in our operations (e.g., booking systems, payment processors)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, sale, or transfer of company assets
• Protection: To protect the rights, property, or safety of Floor Cleaner Fred, our customers, or others

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
• Data Portability: Request transfer of your data to another service provider
• Restrict Processing: Request limitation on how we use your information

How to Exercise Your Rights

To exercise any of these privacy rights, please contact us directly:

• Email: FloorCleanerFred@gmail.com with "Privacy Request" in the subject line
• Phone: Call us at (858) 453-4410 and ask to speak with our privacy coordinator
• Mail: Send a written request to Floor Cleaner Fred, San Diego, California 92131

We will respond to your request within 30 days. You may be asked to verify your identity before we process your request to protect your privacy and security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service records are typically retained for accounting and legal purposes for up to seven years.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. Floor Cleaner Fred does not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: